Activity log
Security and navigation
SECURITY Security level with Admin permission to configure Kaseya Integrations. Refer to Kaseya Integrations.
NAVIGATION Left Navigation Menu > Admin > Extensions & Integrations > Kaseya Integrations > Integrated Customer Billing > Activity Log
Once a day, billing data from other modules is transferred to Autotask via the KaseyaOne API. This service is fully automated and usually runs after midnight. The submitted billing metrics update tables that keep track of how many units of measure (users, devices, IP addresses...) each end client used for each module.
On the Integrated Customer Billing - Activity Log page, you will see a digest of this data transfer. Each row of data indicates whether the number of units for each billing type and module increased, decreased, or stayed the same. Filters for all columns allow you to locate specific transactions.
NOTE If the sync for a module failed, there will be no data in the activity log for that module for that day's sync, as there was no data to process. Refer to Enabling integrated customer billing by module.
Button row
The main reason to access the Activity Log page is to address failed transactions that occur when organizations or billing types are not mapped, or to review transmission errors. Selecting the Only Show Failed Transactions check box will filter failed transactions and errors. The check box will remain selected from one session to the next.
Log table
A filter row at the top of the log table allows you to filter the data by any combination of columns.
| Column | Description |
|---|---|
|
Date |
The date of the unit adjustment. Click the dropdown control and select from a list of dynamic date filters. The data is available for 90 days. |
|
Module |
The Kaseya module whose units are being reported. |
|
Billing Type |
The unit of measure that is being reported on. Each module can contain transactions of several billing types. |
|
Autotask Organization |
The customer organization where the modules are deployed. |
|
Autotask Contract |
The recurring service contract that serves as the billing vehicle for billing this module. |
|
Autotask Contract Service |
The contract service that is mapped to this billing type on the Service Mapping page of the contract. Refer to Service Mapping. |
|
Unit Change |
The number of units by which the number of units increased or decreased. Unit change decreases are displayed in red font in the selected negative number format. The filter row has the following options:
If the transaction failed, the field will be blank. |
|
Status |
The status of the data transfer:
|
